Currently we only offer shipping to [UK], we are working on expanding this to more countries.

We are pleased to announce that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you will not pay any shipping costs.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by filling in your track & trace number on the following page: [https://viki-fashion.com/apps/parcelpanel]

Our processing time is 1-2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as soon as possible, so you can enjoy your new fashion items soon!

You can return your items within 30 days of receipt. To ensure a smooth returns process, we recommend that you read our returns policy, which can be found in the footer of our website. If you would like to register a return, you can simply send us an email. Our team is ready to help you and guide you through the returns process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will of course provide a suitable solution.

You can exchange items by returning them according to our returns procedure and placing a new order for the desired item. To initiate this, you can email us at [support@viki-fashion.com]

If you want to cancel or change your order, please contact our customer service as soon as possible.   We can only make changes while the order is not being processed.

Enter your discount code in the field provided during the checkout process. The discount will automatically be applied to your total amount.

We accept various payment methods, including [Visa, mastercard, American Express, Apple pay, Maestro]. You can see the available options during the checkout process.

Please refer to our size chart on the product page to find the right size for your body type. If you are unsure, please contact us for advice.

Yes, we do offer gift cards. To do so, please send an email to: [support@viki-fashion.com]

You can sign up for our newsletter by entering your email address in the sign up field at the bottom of the page. You will receive updates on new products and exclusive offers.

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.